Cancellation and Returns

The Right to Cancel

In the European Union you have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

To cancel you use the following contact: Cancellation and Returns

  • Solaranna Ltd.
  • Regus House, Falcon Drive Cardiff Bay, CF10 4RU Cardiff, United Kingdom
  • E-Mail: info@zerohomebills.com

Return Address (if not instructed/agreed otherwise):

  • Solaranna Ltd.
  • 325-327 Penarth Road, CF11 8TS, Cardiff, United Kingdom
  • Tel: +44 333 7720526

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We will collect the goods. You will have to bear the direct cost of returning the goods. In case of goods, which by their nature cannot normally be returned by post, the cost is estimated at a maximum of £200; however on bulky and/or over-sized items could go up to £1,500 per item.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Goods can be returned and will be accepted only in their original packing, unpacked, unopened.

The right to cancel does not apply to the following kind of contracts:

  • Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.
  • Contracts for the supply of goods to companies.
  • Contracts for supply outside the EU/EEA Cancellation and Returns

Returns Policy

We want you to be completely satisfied with your purchase and take great pride in the quality of the products we sell. Supporting this with great customer service is our top priority.

If you are not completely satisfied with your purchase, please follow these guidelines and we will do all we can to happy to help you to return your purchase to us.

  1. What to do if your product is damaged?

  2. What to do if your product is faulty?

  3. What shall I do if I have received a product I did not order (an “incorrect” product)?

  4. Can I change my mind and keep my return?

  5. What is the returns address?

Terms and Conditions of Supply of Goods