COVID-19 An important message from our Co-Founder, Adi A. Krakoczki

COVID-19: An important message from our Co-Founder, Adi A. Krakoczki

To all of our customers,

Since the beginning of 2020 we are living in challenging times. The spread of the coronavirus (COVID-19) is impacting everyone—our employees, partners, customers, suppliers—not to mention the friends and families of each and every one of us. This has a profound effect on our daily lives—but also brings unexpected moments of kindness, collaboration, and respect toward one another.

Given the current situation in all countries that ZEROhomebills.com and its affiliated sites are active in, I would like to personally address you to explain the exceptional measures we have taken this year to guarantee both your safety and that of our team. These measures are being taken to ensure we can do business in the safest way while still effectively doing our part to help establish a carbon free, zero-emission future.

Health Comes First

Our priority, as it has always been, is the health and safety of our staff, suppliers, and customers. In response to this pandemic, we have established even stricter hygiene and safety rules in all of our offices and warehouses across the world.

We strongly encourage and promote this via our channels—so everyone is aware of the sanitary regulations set up by the World Health Organization (WHO), as well as national and local authorities to help contain the spread of the coronavirus.

Furthermore, we have carefully implemented safety procedures, and are taking necessary precautions to keep our employees and their families safe by having all of our  employees work remotely. They will still be able to engage with you and each other digitally, and our cloud strategy has helped greatly with this initiative. This way, we can remain fully committed to assisting our customers throughout the world with reliable charging solutions.

I also want to take this opportunity to deeply thank and pay respect to the millions of dedicated healthcare professionals and first responders around the world that are fulfilling such vital roles during these times.

We’ll support you wherever you are

Due to the coronavirus outbreak, many, if not all businesses are facing unforeseen and unprecedented challenges that we are compelled to overcome. I’m reaching out to also make you aware that the pandemic is having a significant impact on the ability of our workforce and partners to provide their usual support and field services. However, we have been able to make changes in the way technical support, surveyors and direct sales staff in certain countries and regions provide support and services.

Such measures include ensuring that there is no direct contact with customers, and that only sanitized materials and tools are used. These measures are clearly communicated with customers so that they are adequately informed on the extra steps that are taken during on-site scheduling and risks assessment. Where on-site assistance in not required, our support team will be ready to help you remotely.

We’ll continue to serve you to achieve your sustainability and energy independence goals

Our teams across the globe have been mobilized to work from home—though in exceptional cases, some have stayed working at our warehouses. As the renewable industry continues to grow, the need for reliable, DIY, plug-n-play, easy-to-use green energy and energy efficiency solutions continues to keep pace. It is up to us to continue to meet this demand.

We’ll continue to bring the best and new solar, wind energy and battery storage solutions to the market throughout 2020 and beyond so we can meet our customers’ expectations. We’ll also continue to monitor the repercussions of the current pandemic on our supply chain so that we can provide our customers and partners with transparent and proactive updates on their deliveries.

On behalf of the entire team at 0B and its partner companies, I thank you for your continued support and remind you that we’ll be here for you every step of the way.

Wishing you good health,

Adi A. Krakoczki, Co Founder of 0B and Member of BoD

Luxembourg, 1st of October, 2020