DELIVERY OPTIONS
ZEROhomebills.com currently delivers to more than 142 countries across the globe, through the largest logistical companies like DHL, DB Schenker, UPS and TNT FEDEX to fulfill your order. At the same time for certain countries and regions we use special carriers.
The delivery to your address – if not agreed otherwise – is NOT free. If your Cart Total does not contain your delivery costs than you will be quoted and notified by mail on the delivery time and the costs associated with the delivery (marked as “Flat Rate” at your Check-Out process). Normally, this notification happens within 24 hours after your check-out and payment, unless your order requires specialised logistical solution.
Products purchased on ZEROhomebills.com are delivered mainly from our own warehouses located in United Kingdom and our two warehouses in Germany. Deliveries into United States, Canada and Mexico are mainly handled from warehouses located in California, Oregon and New Jersey.
Never mind, it does not really matter. What matters is to get your product on time as promised.
DELIVERY TIME
For EU Countries
Orders dispatched to countries within the European Union will be delivered between 1 and 14 working days; however in majority of the cases we do deliver the products to your address within 24-72 hours, depending on the clearance of your payment in our bank account.
For estimated delivery times to your country, please see Delivery Rates and Policy for your country.Delivery
For Non-EU Countries
Orders dispatched to countries outside the European Union will be delivered between 1 and 5 weeks. As our Main Logistics & Distribution Center is based in Cardiff, United Kingdom and Frankfurt, Germany delivery times to some countries may differ from those quoted above.
For more detailed information about delivery times to where you live, please see Delivery Rates and Policy or contact us.
Please note that the transit time for Dangerous Goods (UN 3480, Class 9, Packing Group II), covering mainly the spectrum of the solar battery storage products – outside of European Union – is between 15 and 52 days to almost all overseas locations.
Delivery rates
Serving customers in more than 142 different countries means that unfortunately we cannot offer worldwide Flat Rate or Free shipping for all the goods in our webshop. For estimated delivery rates to your country, please see Delivery Rates and Policy or contact us.
Bulky Goods and Oversized Packages
Deliveries exceeding the maximum weight and/or size and/or are considered dangerous goods (for ex. batteries or battery storage items) may require shipment by specialist carriers. In such cases, if that logistical option is not covered during your check-out we will notify you by mail or phone of the additional costs involved as wells as the estimated delivery time. Please make sure and notify us upfront about the restriction of articulated lorries to your address, if any.
Express Deliveries
You want your items delivered super-fast? No problem. Express delivery is available on request. Depending on destination and weight, this service may incur costs in excess of £50-£120. depending on your location.
If you would like your order to be delivered by express courier, please see Delivery Rates and Policy or contact us.
GENERAL DELIVERY RULES
Please note that no deliveries are made on Saturdays, Sundays and other national or public Holidays!
You will be notified about the estimated delivery time and costs to your address no later than 24 hours after your check-out process and payment. The notification on shipping and the costs associated is done via e-mail on the email address indicated under your Profile in your My Account section. D
Please note that if your order includes items currently Not in Stock; however back order is allowed delivery may take an additional 5 to 10 working days. If a Not in Stock item or another item indicated On Stock cannot be delivered due to various reasons (for ex. becomes Out of Stock by the time of payment processing – on First ordered First Served basis) than – if not agreed otherwise in writing – your payment is immediately fully refunded to your account.
Unforeseen logistic related expenses.
Any fees incurred by any shipping carrier due to lack of delivery information (address & or location) will automatically be billed to the customer. Please make sure you check your order confirmation to ensure accurate information has been noted.
If placing order via phone, please inform sales representative to note any shipping irregularities (which may be inaccessible to shipping carriers such as narrow driveway, rural locations, steep hills, dirt / gravel roads and missing address information and signage.)
Deliveries are carried out by our logistical business partners. SPECIAL NOTE: Although for heavy and bulky items our carriers use trucks with tailgate – meaning that the goods are handled easily from the truck to your house – the delivery of the goods is to the address, meaning to your driveway, front door, etc. and not into the final location of the goods within your property!
Insurance and Optional Delivery Services – Extend Your Shipping Choices
Tracking orders
Once you completed your order you will be able to track and trace your here:
TRACK HERE
TRACK HERE
TRACK HERE
TRACK HERE
International Shipping Notice for Solar Batteries and Oversized Items!
Dear Customer,
We design systems mainly for customers in Europe, USA and Canada. If you would like to order solar batteries or products classed as oversized items from the outside of Europe, USA and Canada please note the following:
- For dangerous goods (solar batteries – UN 3480, UN 3481) and oversized items sold from our European warehouses we can only ship orders directly to Continental Europe and UK Mainland addresses. If you selected such a product and you live outside Continental Europe and/or Mainland UK you must set up/contact a freight forwarding company in Europe who can receive and forward freight to your destination.
- Products, items classed as parcels are delivered to ALL countries via DHL, Fedex and TNT from all warehouses.
- For products sold from our USA warehouse we can only ship orders directly to customer addresses is USA and Canada (including military postcodes).
- In all cases, payment from outside Europe, USA and Canada must be made via a bank transfer (BACS, Wire Transfer). No other payment methods, including credit cards are accepted for international purchases.
Thank you!
