Delivery Rates and Policy Solar Panels, Batteries and More

Due to the implementation of stricter COVID-19 protocols in Europe and USA, our shipping lead times may be slightly delayed. Sorry for the inconvenience.

We deliver to ALL countries and ALL locations; basically everywhere, except Somalia, Syria and Yemen. For extreme and or remote locations please contact us and you will receive a quote shortly. You may need to contact us also for dangerous goods (for ex. battery storage) and some of the over-sized items as well and/or special project orders before you proceed with your order. If you are a customer from Egypt, Cuba, North Korea or Iran please be advised that shipments may be subject to an extra scrutiny, before and after the shipment is dispatched.

Delivery to Military Post Office Addresses (APO / FPO)

All packages to APO/FPO will be sent via the U.S. Postal System. The post office requires the Operator to hand deliver packages being sent to APO and FPO addresses, therefore may be a 24-72 hour delay in processing your order. “AE”, “AA” and “AP” the APO/FPO “states” of “AE”, “AA”, and “AP” are the only legitimate states to use for an APO and FPO addresses.

Items on pallets (energy storage systems, batteries, solar panels, large inverters, etc.) cannot be shipped to APO or FPO addresses. Please note that delivery service to APO/FPO is available only for items which are dispatched from United States. 

0Bills DIY Solar and Energy Store Growatt Serial number
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5 Helpful tips on receiving freight from 0Bills Solar and Wind Store

Please read it carefully. We are here for you to help.

Step 1: Be Prepared

Before your Freight Arrives, make sure you:

  • Have your 0Bills DIY Solar and Energy Store COMMERCIAL INVOICE available.
  • Are HOME to receive your freight. If you cannot be there, make sure someone else is there at the address.
  • Also, round up your camera and make sure it’s all charged up just in case you need it for Step 3.

Step 2: Plan Ahead

  • Determine WHERE you will unload your freight within your property.
  • Verify that a truck can ACCESS that location easily.
  • Make sure there’s adequate dry space available for your driver to use liftgate.

Please Note: The trucking company is only required to get your freight shipment to the ground. It is your responsibility for moving it to your garage or other secure place.

Step 3: Examine Your Freight

  • Have a CAMERA ready to document damages; if any.
  • Verify the NUMBER of pieces you receive by comparing to your Delivery Receipt and/or your Invoice.
  • Check the serial numbers of the products and match it against your Product Flash Report/Delivery Note
  • Check all ANGLES of your freight!
  • Make sure you note and document all damages and missing items on the delivery receipt before signing.
  • If your parcel or pallet arrives damaged, you must sign as ‘DAMAGED’ or refuse to accept it.  If accepting and signing ‘DAMAGED’ you must take a photo of the delivery docket you have just signed.Damaged boxes need photographing BEFORE opening, or we cannot make a claim for you.The couriers will not pay out any claims if you have signed as OK or if you open the box and find damage after they leave.

Step 4: Unbox Your Order

  • SAFETY FIRST: Cut the plastic straps securing your shipment BEFORE removing the plastic wrap. This releases tension in the straps, while still held in place by plastic wrap.
  • In case of complete solar panel system orders; find your Packing Slip. It will be in a clear plastic pouch adhered to one of the boxes
  • Find specific product location. We write detailed notes on stickers adhered to every mixed-product box.

Missing something? Contact your sales staff at 0Bills Solar immediately by calling:

  • Toll-free in the UK at 0800 772 0526
  • Europe and International at +44 333 772 0526
  • USA and Canada: + 1 786 600 1814

Step 5: Do not forget to register!

  • Make sure that you register your products asap directly with the manufacturer, or
  • Ask one of our staff to do it for you.

0Bills DIY Solar and Energy Store ships tens – in a busy season hundreds – of orders per month from our three main locations of our warehouses in Germany, UK and United States.

Shipping to 142 countries from 4 warehouses located in three different countries it is not an easy task. This also means that we cannot offer worldwide Flat Rate or Free Shipping to all countries. The 0Bills DIY Store`shipping module is mainly configured for EMEA, USA and Canada. For these countries – in majority of the cases –  your Cart Total includes the door-to-door delivery cost to your address, less custom fees and duties where applicable. Please see VAT, Taxes and duties general rules. 

If during your check-out process – in all cases when – “Local pickup” or “Contact Us for a Quote” is shown as shipment method your Cart Total does NOT include the delivery costs. If so, you will be quoted after the Check-out process is completed; therefore please select pay by bank transfer (BACS) to check-out temporarily without a payment.

Our shipping rates are indicative and may change at any time. As per our Terms and Conditions you will be always quoted with the right rate on your final invoice.

Insurance and Optional Delivery Services

Through our carriers we offers a wide range of Optional Delivery Services – from insurance, non-standard deliveries and various options to climate neutral shipping. In this way, we give you the flexibility to choose the service that fits you the best. Please note that not all Optional Services are available with every shipment and/or in every country. To read more about Insurance and Optional Delivery Services CLICK HERE. 
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Delivery Policy and Rates

Please note that on Standard Rates no deliveries are made on Saturdays, Sundays and other national or public holidays!

Notification

You will be always notified by the Operator via an e-mail  on your exact door-to-door delivery costs after your has been processed. Exception are the orders that require specialised carrier.  The notification on shipping and the costs associated (if any) is done via e-mail on the email address indicated under your Profile in your My Account section (please keep your information updated!).

For deliveries requested for weekends, national or public holidays please consult with our Customer Care Team.

Arranging Delivery

Once we received you payment the picking, packing and delivery is initiated by one of our team members from Cardiff or Frankfurt. If your shipment requires Customs Clearance in your country than the documentation for this process will be also prepared by the Operator via the carrier you selected.

Once the Delivery Note is prepared including all the information about the shipment (exact product and serial numbers) the collection is arranged and the product is dispatched to your address.

Transit time – according to our experience

Depending on what product you purchase, the individual product packing and handling requirements as well as according to the cross-border custom clearance administration procedures the transit times for deliveries – according to our experience are as follows:

  • Transit time from UK within the UK (excluding Northern Ireland and the Islands), usually is 24 hours if your order is placed until 11.45 a.m.
  • Transit time from UK and German warehouse to Europe, Middle East and Africa (EMEA) is ranging between 48 hours and 7 days after dispatch but can be up to 14 days, depending on the product you order and the warehouse from where your product is dispatched. Please ask your contact person for the expected date of delivery.
  • Transit time from UK and German warehouse to USA and Canada as well for Military postcodes are ranging between 4  and 30 days; again depending on which product you order and specific custom clearance procedures in the USA.
  • Transit time from UK and German warehouse to Australia, New Zealand  as well for South East Asia are ranging between 4  and 15 days.
  • Transit time from USA warehouse to Europe and other destinations is ranging between 10 and 30 days.
  • Transit time from USA warehouse within USA and Canada is ranging between 1 and 7 days.
  • Transit time for all other destinations, including the islands are ranging between 5-30 days.

Please note that the transit time for Dangerous Goods (UN 3480, Class 9, Packing Group II and UN3481), covering mainly the spectrum of the battery storage products – outside of European Union – is between 15 and 72 days to almost all overseas locations.

Outside EU customers ordering Solar Battery Storage Products

In order to avoid any delays in shipments we recommend using a UK freight forwarder.  We can easily deliver your goods to them and they can handle your shipment from the UK to your country straight away. As an example almost ALL our customers from Africa use this method. If so, your freight forwarder would need to provide us with a written proof (waybill) that the goods left the European Union; otherwise you will be charge VAT on your purchase.

Delivery Rates

Delivery rates indicated at the check-out are Standard Rates; meaning where possible were calculated for Road Services. Next Day Delivery, Fixed Day Delivery, Fixed Hour Delivery as well as Carbon Zero delivery are available as optional delivery options at a surcharge.

Ordering multiple and different  items in our webshop may result high Delivery Rates in your chart. Although we striven to set the shipping module as accurate as possible; if you feel that is excessive we are happy to review it at any time. Please contact us 24/7 here>>

Delivery rates include fuel surcharges and basic insurance. If you need extended insurance cover for your shipment contact us before your shipment is dispatched. Full cover insurance is an optional service and is charged at 1.78% of the total value of your order.

Unforeseen logistic related expenses.

Any fees incurred by any shipping carrier due to lack of delivery information (address & or location) will automatically be billed to the customer. Please make sure you check your order confirmation to ensure accurate information has been noted.

If placing order via phone, please inform sales representative to note any shipping irregularities (which may be inaccessible to shipping carriers such as narrow driveway, rural locations, steep hills, dirt / gravel roads and missing address information and signage.)

Please also note that any fees incurred by any shipping carrier due to the change of the delivery address while your order is in transit will automatically be billed to the customer.

Tracking orders

Once you completed your order you will be able to track and trace your here:

TRACK HERE

Deutsche Post DHL Logo

DHL

The Deutsche Post – DHL is our main logistical partner for parcels which are delivered from our warehouses from Germany and UK.

TRACK HERE

DB Schenker Logo

Schenker

The Deutsche Bahn – Schenker is our main logistical partner for pallet and oversize item deliveries for Europe and port-to-port deliveries globally.

TRACK HERE

UPS logo

UPS

United Parcel Service is our partner for small parcel deliveries and is our main logistics partner for goods leaving our USA warehouses.

TRACK HERE

tnt fedex logo

TNT FEDEX

TNT Fedex is our logistical partner for parcels, pallets and oversized items delivered from our warehouse from Cardiff and Germany.

International Shipping Notice for Solar Batteries and Oversized Items!

Dear Customer,

We design systems mainly for customers in Europe, USA and Canada. If you would like to order solar batteries or products classed as oversized items from the outside of Europe, USA and Canada please note the following:

  • For dangerous goods (solar batteries – UN 3480, UN 3481) and oversized items sold from our European warehouses we can only ship orders directly to Continental Europe and UK Mainland addresses. If you selected such a product and you live outside Continental Europe and/or Mainland UK you must set up/contact a freight forwarding company in Europe who can receive and forward freight to your destination.
  • Products, items classed as parcels are delivered to ALL countries via DHL, Fedex and TNT from all warehouses.
  • For products sold from our USA warehouse we can only ship orders directly to customer addresses is USA and Canada (including military postcodes).
  • In all cases, payment from outside Europe, USA and Canada must be made via a bank transfer (BACS, Wire Transfer). No other payment methods, including credit cards are accepted for international purchases.

Thank you!