Product Guarantees

All products sold on and affiliated sites are NEW and come with a Product and Performance Guarantee provided by the Product Manufacturer. Please note that this is neither nor the Partner Operator.

Neither nor the Operator sells second-hand, used or reconditioned items/products. 

Majority of our products come with a  statutory 1 or 2-year guarantee (depending on your location), starting upon receipt of the products; however several products sold through our web-shop are guaranteed by the manufacturer from 5 up to 30 years.

Product Guarantees – Where to find?

To find out the guarantee period as well as the terms and conditions that apply to the product you intend to purchase please read carefully the description of the product (Documents and Downloads section under every product page); alternatively visit the provided links to the manufacturer or contact us.

Many of the manufacturers offer extended warranties on their products. These products are labelled accordingly in the product catalog and/or are sold separately as an Extended Guarantee product item in our web-shop. If you would like to purchase extended warranty for your product and you cannot find that in our shop, please contact us.

During the guarantee period the manufacturers via and its Partners reserves the right to decide whether items are to be repaired or replaced.

Please note that in some cases the Guarantee and/or the Extended Guarantee is valid ONLY if the product was installed by a Certified/ Licensed Installer by the product Manufacturer! (In all cases Extended Guarantees must be purchased together with the product)

If you need a Certified Installer in your area for the product you purchased please contact us

Possible deviations from country-specific standards

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from or its affiliated sites, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Please find more information about products restricted for international shipping on our help page Country & Product Specific Restrictions.