How to order ONLINE

ZEROhomebills.com and its affiliated sites like 0Bills gladly accepts orders from all around the globe. With all that said please note that there are Country & Product Specific Restrictions in our online store which may apply to you.

How to find specific products you are looking for? 

  • Enter keyword into the search bar the top left corner of any page
  • Enter the product code (if known) into the appropriate field
  • Browse our Products/Brand categories (displayed on the left-hand side of our page) or in the Search Bar
  • Browse individual product categories on the front page of the DIY Store
  • Filter based on pre-defined criteria

Is the Item in Stock?

The traffic light symbol next to each item indicates item availability:

  • Green or there is no indication under the product price – means item in stock and ready to ship. Except UN3480, UN3481 and oversized items/products , which require special documentation for transportation.
  • Amber/Yellow or Available on Back-Order – means item currently not available but it is in the process of being restocked in one of our warehouses
  • Red or Out of Stock – means item sold out or it is a discontinued item by the manufacturer. Options for similar or comparable items available. In some cases we may be able to source it.

In some instances it may happen that the stock item indicated in Green (in stock) but actually, has an Amber or Red status in our back-end system, meaning that the item is out of stock. In all these cases – if an order has been placed and payment has been done – you will be notified in writing by one of our representatives and full refund on your payment will be immediately initiated. For further info please see Terms and Conditions.

How do I select item(s)?

  • Simply click the “Add to Cart” button
  • If you would like to use vouchers, enter the voucher ID in the appropriate field and click “OK”
  • After you added all products to your basket click “Order”

In cases when 0Bills is not accepting on-line purchases you can send us an inquiry about your request. Your order and/or request will be handled personally by one of our Sales Associates. You can do this either through our “Send us an inquiry” form on each product page in our shop or through our  general “Contact“ form which you can find on the Contact Us page. (available on the bottom of every page of the site in the Menus)

Prices

Prices in our shop are NET, without Sales Tax or VAT (Value Added Tax in Europe) and other applicable taxes, duties and fees (if any). All discount deductions are already included in the displayed prices in your final Cart. Products are delivered from 4 warehouses; therefore applicable taxes may be different for your location. Please see how this will effect you on About paying VAT, Customs and Taxes. 

Do I have to register an account to order on-line?

No, you do not have to register an account but in order to follow up on an order you have to have an account with us online. Registering an account with us is a way of saving your personal details, such as the invoicing address, delivery addresses, contact details for future use. This makes our  life easier when we need to look up an order. At the same time for you the web page will be even quicker and easier to use in the future. Please note that  we never ask for your payment details, such as debit or credit card number, CVS cod and/or any other debit or credit card related information. If someone is asking those information from you for and on behalf of us; decline it and report it to us. 

secure payments logo SSL

Setting up a user account with ZEROhomebills.com is safe (100% Secured through a valid SSL Certificate) and easy and has a lot of advantages: 

  • Save time by using templates with the relevant details (such as delivery address) already filled in.
  • Save multiple Carts/Baskets for later use. Set up wish-lists. Review items.
  • Change your personal details at any time. How to order
  • Registered customers: Log in with your email address and password.
  • To select your preferred payment option click the respective link.

How do I submit my order?

  • Review your order. Click “Submit Order” How to order
  • We will send you a confirmation email that your order has been received
  • We will send you a subsequent email confirming that your order has been shipped

Redeem ZEROhomebills.com or a Partner company voucher 

You can easily integrate your ZEROhomebills.com voucher or promotional code when you are in the shopping cart under “Coupon / Voucher Bonus Items”. Fill in your voucher code and click on “redeem“.

Your voucher will be added to your order. You can only redeem one voucher per order.

If you face difficulties or you need any assistance on your on-line order, please do not hesitate to contact our Customer Care.

How to order ONLINE – Alternative methods to order

Order by Mail

Email your order to: sales@zerohomebills.com or inquiry@zerohomebills.com

Order by Phone

Call us at +44 (0) 33 3772 0526 (Europe and MENA) or + 1 (786) 600 1814 (USA & Canada)

Mon-Thu: 9.30 a.m. – 5.30 p.m. GMT | Fri: 9.30 a.m. – 3 p.m. GMT | Sat-Sun Closed

All orders through phone needs to be backed-up within 24 hours in writing via our on-line system! Neither ZEROhomebills.com nor the Operator in charge accepts payments over the phone.

Order by Fax

You cannot place an order by Fax. Sorry for that.

What happens after I placed the order?

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Order confirmation on 0Bills DIY Energy Store

Your order is passed to one of our colleagues for processing. This can be someone from our team in Slovakia, Luxembourg, Netherlands, Germany, USA or United Kingdom. This person will be your primary contact all the way until you receive your product.

Order verification at 0Bills DIY Energy Store

All received orders are verified against our actual stock in the UK, Germany or the USA. If any changes needs to be made to your order one of our team members will confirm you that in writing as soon as possible.

Order Preparation at 0Bills DIY Energy Store

Depending what item you ordered, your order is passed to the warehouse staff in the UK, Germany or United States. Your order is picked and packed according to the product specs and safety requirements for shipments according IATA, road or sea freight regulations.

Order dispatch from 0Bills DIY Energy Store

Your order is dispatched to your address via one of our carriers and/or if it is the case are ready for local pickup in the UK or Germany. Some of the items like UN3480 and UN3481 Class 9 products as well as over-sized items require more time.

You have problems registering?

Since we operate an online platform Security and Privacy is our number one priority. With that said, in some cases due to our security measures you may face difficulties registering from various countries or logging-in to our platform(s). This is mainly due to the programs and filters we use to protect both our content and the privacy of our customers. If you face any difficulty registering on our site please contact us BY PHONE, since most probably – if this is the case – you wont be able to contact us by mail either.

SPECIAL NOTICE: Any unauthorized uses, commercial or otherwise, of our content or systems are strictly prohibited.

We closely monitor and log site activities including data “scraping”, email exploits, content pilfering and the like. Persons or organizations engaged in unauthorized uses will be subject to fines, reparations for damages and legal prosecution: The user of this web site may not attempt to use any “deep-link”, “scraper”, “robot”, “bot”, “spider”, “data mining”, “computer code” or any other automated device, program, tool, algorithm, process or methodology or manual process having similar processes or functionality, to access, acquire, copy, or monitor any portion of this web site, any data or content found on or accessed through the web site without prior express written consent of ZEROhomebills.com or its Operator. You may not use this web site to obtain or attempt to obtain through any means any materials or information on this web site that has not been intentionally made publicly available either by public display on this web site or through accessibility by a visible link on this web site. You may not use this web site in a manner that would violate the security of this web site or attempt to gain unauthorized access to this web site, data, materials, information, computer systems, or networks connected to any server associated with this web site, through hacking, password mining or any other means. The user of this web site may not impersonate any person or entity, or falsely state or otherwise represent an affiliation with a person or entity. The user of this web site may not interfere with, attempt to interfere with or otherwise disrupt the proper working of this web site, any activities conducted on or through this web site or any servers or networks connected to this web site, including accessing any data, content or other information prior to the time that it is intended to be available to the public on this web site.

TO KNOWINGLY INPUT FALSE INFORMATION, INCLUDING BUT NOT LIMITED TO NAME, PHONE NUMBER, ADDRESS OR E-MAIL ADDRESS IS A VERY SERIOUS AND FRAUDULENT MATTER THAT COULD RESULT IN SIGNIFICANT COSTS AND DAMAGES INCLUDING INVASION OF PRIVACY RIGHTS, TO ZEROHOMEBILLS.COM AND/OR THE OPERATOR, AND ITS SERVICE PROFESSIONAL PARTNERS, AND TO CONSUMERS, AS WELL AS THE LOSS OF TIME, EFFORT AND EXPENSE RESPONDING TO AND PURSUING SUCH FALSE INFORMATION AND REQUEST, AND FURTHER, COULD RESULT IN REGULATORY FINES AND PENALTIES. ACCORDINGLY, IF YOU KNOWINGLY INPUT FALSE INFORMATION, INCLUDING BUT NOT LIMITED TO SOME ONE ELSE’S NAME, E-MAIL ADDRESS, PHYSICAL ADDRESS OR PHONE NUMBER OR A RANDOM OR MADE UP NAME, ADDRESS, E-MAIL OR PHONE NUMBER YOU AGREE TO FULLY INDEMNIFY AND BE LIABLE TO ZEROHOMEBILLS.COM AND/OR THE OPERATOR AND EACH SERVICE PROVIDER WHO ACCEPTS SUCH SERVICE REQUESTS, FOR THE GREATER OF: (1) A MINIMUM AMOUNT OF £31,000 TO EACH OF ZEROHOMEBILLS.COM AND/OR THE OPERATOR AND EACH OF THE AFFECTED SERVICE PROFESSIONALS AND FOR EACH OF THE ACTUAL PERSON(S) AFFECTED BY ANY OF THE IMPROPER, INCORRECT OR FRAUDULENT INFORMATION YOU ENTER (FOR EXAMPLE THE ACTUAL OWNER OF THE E-MAIL ADDRESS OR PHONE NUMBER, ETC.), PER IMPROPER SUBMISSION, PLUS ANY ATTORNEYS FEES COSTS AND EXPENSE RELATING THERETO, IF APPLICABLE, OR (2) THE ACTUAL DAMAGES, DIRECT, PUNITIVE AND CONSEQUENTIAL, AND ANY REGULATORY OR JUDICIAL FINES OR PENALTIES THAT MAY ARISE FROM SUCH INTENTIONAL, MISLEADING, HARMFUL AND FRAUDULENT ACTIVITY, PLUS REASONABLE LEGAL FEES, COST AND EXPENSES RELATING THERETO, WHICH EVER IS GREATER.