International Shipping

ZEROhomebills.com and its affiliated sites like 0Bills gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order. The delivery rates for orders with 0Bills depend on the destination country of your order.

When you shop at ZEROhomebills.com, product detail page messaging will let you know whether an item can be delivered to you. To determine your location we will use your IP address.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility. For further details, visit our Customer Help Page About Customs, Import Fees, VAT and taxes.

Restrictions

The following items can be shipped (with some restrictions ) to almost all destinations outside EU, UK and USA:

  • solar panels
  • battery storage
  • solar accessories and components
  • EV chargers
  • heat pumps
  • complete solar panel systems

Additionally, some solar and energy storage components as well some of range cookers and gas boilers may be not be available for shipping to all countries. Please find more information on shipping restrictions on our help page Country & Product Specific Restrictions.

Possible deviations from country-specific standards

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from ZEROhomebills.com or its affiliated sites, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Please find more information about products restricted for international shipping on our help page Country & Product Specific Restrictions.

Customs, Duties and Taxes

Customs forms for non-EU shipments show the value of items included in the delivery by product type. We reserve the right to provide such information to customs in order to simplify the process for our customers or due to legal obligations. Customs can open and control packages, we have no influence over that.

As per your request your order is a gift, the package will be marked “Gift”. The prices of the products are nevertheless shown in the customs form. We are currently unable to describe the content in any other way.

The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. As a rule, additional charges for customs clearance must be borne by the recipient. For goods sold and shipped to Switzerland and Liechtenstein by Amazon itself as well as items that you buy from merchants using Fulfillment by Amazon (“FBA”), Amazon will calculate and charge the Customs, Duties and Taxes during the order process, and relieve you from the customs formalities.

For more information, see our Customer Help Page About Paying Sales Tax, VAT and Customs.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and other authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked “Gift,” but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

Orders from 0Bills Online DIY Store

Items from 0Bills cannot be shipped to all international countries. Which products you can order and which shipping costs apply to your order at 0Bills or for your order at its affiliated sites, depends on the delivery address that you specify in your order.

You will see a note on the product page as to whether the item can be sent to your location. If you are logged into your customer account, we will use your IP address, to determine your location.